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How to Create a Project Management Plan

A project management plan is what holds the key to success in any project. It is a document that not only defines your project, but guides the project’s progress through completion. I like to think of...

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Project+ Exam Prep: How to Be A Good People Manager

People form an integral part of a project. A project cannot exist without people; computers and network routers don’t do the actual job, they are just facilitators. Managing people effectively is an...

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Project+ Exam Prep: Importance of Communication in a Project

The power of communication can make or break an individual, or a company for that matter. It distinguishes between success and failure, and is vital for all walks of life and the importance is pinnacle...

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Project+ Exam Prep: The Art of Negotiation

A project is defined as a series of interconnected activities that all point to a single goal. And, through the activities, at every juncture, negotiations are the catalysts that make way for smooth...

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IT Certification Update: April 2011

The past few months in the IT certification world have been really busy, and April is no exception. Today we’ll take a look at some of the major IT certification news and updates that were announced...

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Why ITIL Certification is Perfect for IT Project Managers

It is a notion that in the IT world, there are either projects or services — the two streams being mutually exclusive, each not having anything to do with the other. I will try to dispel this belief,...

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9 IT Management Mistakes CIOs Cannot Afford to Make

The Chief Information Officer of a company – also dubbed the IT Director – plays a key role that is constantly evolving amid increasingly uncertain times. Essentially tasked to study, identify and...

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IT Careers for the Social Butterfly

Contemplating a career in Information Technology, but worried that you will end up alone, talking to your computer? Are you the kind of person who thrives on human interaction? Well there is no need to...

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How Female Executives Make It at the Top in a Male-Dominated IT World

Almost everyone in the IT industry was shocked with Marissa Mayer’s recent appointment as Yahoo’s new CEO and President.  But nothing is new here. Women have been leading multinational IT corporations...

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Do Cloud Computing Providers Need Standards? | Part 1

Cloud computing is the talk of the town these days.  Because of this, more and more IT vendors are venturing into the Cloud in hopes of cashing in millions of dollars worth of revenue.  However, Cloud...

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IT Project Management 101: How to Select the Right Team and Make Them Productive

Getting a group of people together to achieve a single goal sounds easy on paper, but in reality it is perhaps the greatest challenge to successfully complete a project. Getting a team together is one...

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Challenges in Event Management Design and Implementation

Event management is perhaps the only process in ITIL® that is dependant on tools and automation for its existence. It deals with triggering events at certain junctures of operations and is one of the...

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Top IT Conferences of 2013 (January to June)

There are a crazy number of IT conferences. If you’re new to the field or its conference circuit, it can be hard to narrow down the options to figure out the best ones to attend. Here we’ll highlight...

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Knowledge Management: Secret to Service Management Success

Albert Einstein said that the only source of knowledge is experience, and yet there is very little done in most organizations to effectively store and manage our experiences. In the IT service...

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Overcome IT Configuration Management Challenges

Service asset and configuration management (SACM) is the most important process in ITIL®, in my opinion. If you get the process implementation right, the success of service integration with other IT...

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IT Certifications 101: The Why, What and How of IT Certifications

Information technology is a highly dynamic and ever-changing field.  As the industry evolves, new types or sets of certifications continue to crop up. Because of the sheer number of certifications,...

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Top 66 Interview Questions to Answer BEFORE the Job Interview

When I wrote the IT Job Interview Questions article back in 2008 I wrote it from the interviewee perspective. I went to several different job interviews before I joined TrainSignal and had a lot of...

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Top social networks that work as business software

Social enterprises are rising in number and popularity. As such, social business software is more in-demand than ever. In fact, IDC has predicted this industry will grow by more than $4.5 billion by...

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Top 10 soft skills that can get IT professionals promoted

When psychologist Daniel Goleman came out with his book on emotional intelligence around 15 years back, it flustered a number of accepted theories, like that occupational talent is most important to...

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Role of project management in IT service management

Project management and service management are looked at as parallel practices in the professional world, meaning there is no overlap between the two fields. If you work in the field, you’re either...

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